Transcript for #hcmsanz chat – 16 January 2011

NOTE: All times are listed using Pacific Standard Time (PST) GMT-08:00 

9:03 am BiteTheDust: G’day and welcome to tonight’s #hcsmanz topic tonight is Using social media in crisis/disaster situations – opportunities and lessons
9:03 am drmarcustan: Hi everyone I’m a medico in Perth with an interest in health innovation & IT #hcsmanz
9:04 am hcsmanz: If everyone would like to tweet where and what they do initially #hcsmanz
9:05 am hcsmanz: @ej_butler won’t be with us tonight but he compiled a list of online resources used recently #hcsmanzhttp://bit.ly/bundles/ejbutler/d
9:05 am lewismal: Hi all. Pleased to join in again, Great timely topic #hcsmanz
9:05 am hiablog: Hi everyone, sorry I was a bit late. I’m Ben, a public health researcher from Sydney #hcsmanz
9:06 am hughstephens: Hugh – medical student doing research in 2011 based in Melbourne. #hcsmanz
9:06 am hcsmanz: I’m Robbo a pharmacist from remote central Australia #hcsmanz
9:06 am Polyquats: Hi all, I’m an environmental health scientist, water quality, and I am in Brisbane. #hcsmanz
9:06 am BiteTheDust: and so am I. I’m Robbo a pharmacist from remote central Australia #hcsmanz. using the @hcsmanz a bit as well tonight
9:08 am drmarcustan: I think mHealth comes into its own in disaster/crisis situations. Which makes SM use very important for coordination and tracking #hcsmanz
9:08 am chemosabe: Hey all Glen, RN, Brisbane #hcsmanz
9:08 am hcsmanz: @chemosabe glad you could make it Glen #hcsmanz
9:08 am corbetron: @hcsmanz thwarted by rurality. 10 weeks rural w no 3G. hope #hcsmanz goes well.
9:09 am Thinkbirth: Hi everyone, I’m Carolyn, a midwife, lecturer and researcher from Central Coast, NSW #hcsmanz
9:10 am chemosabe: Glad to be here, find the overseas ones so informative, looking forward to heaps from our own. #hcsmanz
9:10 am BiteTheDust: I saw a news article today saying Twitter spouted rubbsh but face book pages from police etc were the way to go. Agree? #hcsmanz
9:11 am BiteTheDust: I think it more many people don’t use Twitter yet and didn’t follow the right sources #hcsmanz
9:12 am drmarcustan: I think there should be a widely promoted emergency hashtag like #000QLD which people can monitor comms as a standard “channel” #hcsmanz
9:12 am chemosabe: @qpsmedia, which just links to the fb page, is fantastic…but there is a lot of i saw I did this or rt that r just annoying #hcsmanz
9:12 am Polyquats: There was both good and bad information on Twitter. It is faster. #hcsmanz
9:13 am hughstephens: @Polyquats twitter faster and more ‘appropriate’ for disaster situations – facebook’s ‘friend’ concept doesnt work as well #hcsmanz
9:13 am chemosabe: @brisbancecityqld has been worthwhile too… again mostly links to fb page #hcsmanz
9:13 am hiablog: RT @hcsmanz: topic tonight is Using social media in crisis/disaster situations – opportunities and lessons. #hcsmanz
9:13 am BiteTheDust: I agree @drmarcustan they were using #qldfloods but then Sky were promoting #thebigwet and emergency services had to include both #hcsmanz
9:13 am thebigwetfeed: RT @BiteTheDust: I agree @drmarcustan they were using #qldfloods but then Sky were promoting #thebigwet and emergency services had to include both #hcsmanz
9:14 am chemosabe: @brisbanecityqld was particularly useful with the volunteering info #hcsmanz
9:14 am lewismal: I saw a lot of ppl solve problems meaningful to them with Tweets this week. #hcsmanz
9:14 am lewismal: I also suspect police found useful to listen then check out issues. #hcsmanz
9:14 am hughstephens: @bitethedust @chemosabe @drmarcustan this is part of problem of twitter – people self-define hashtags rather than being specified #hcsmanz
9:14 am andrewspong: @hcsmanz Find myself online for a live #hcsmanz so stopping by to say hi πŸ™‚
9:15 am chemosabe: @lewismal interesting comment Mal, how so? #hcsmanz
9:15 am BiteTheDust: so is Twitter better for specific information relevant to yourself and searching themes and facebook better for a news feed? #hcsmanz
9:15 am hiablog: @lewismal Please tell us more Mal – you’ve had very recent, very direct experience. #hcsmanz
9:15 am hughstephens: #hcsmanz even for simple work recruitment e.g. filling sandbags – twitter etc is another platform for those not watching news all day
9:15 am Thinkbirth: I found the hashtags for the flood excellent for finding out what was happening; people were checking out things easily. #hcsmanz
9:15 am BiteTheDust: welcome @andrewspong glad to see you could join us #hcsmanz
9:15 am andrewspong: RT @hiablog: RT @hcsmanz: topic tonight is: Using social media in crisis/disaster situations: opps & lessons. #hcsmanz <– Live now #hcsmeu
9:15 am lewismal: Tweeting discussion now on #qldfloods #brisfloods Using social media in crisis/disaster situations – opportunities and lessons. #hcsmanz
9:15 am Polyquats: I found the RTs could get rather annoying, sometimes 15 times in a few seconds. should delete the # to retweet to own followers #hcsmanz
9:16 am chemosabe: hang @hughstephens I didn’t define any hashtags…lol #hcsmanz
9:16 am hughstephens: #hcsmanz from a healthcare point of view, great to see orgs like AMA promoting health info re flooding etc via SoMe.
9:16 am drmarcustan: Hashtag needs 2 B associated with something already associated with emergencies but limited to a locality hence my #000QLD suggest #hcsmanz
9:16 am chemosabe: I personally find twitter more dynamic and as have said, find the useful ones link back to fb pages anyway #hcsmanz
9:17 am hiablog: @BiteTheDust The official QLD police TwitteR acct did well. Disinformation will always be an issue in crises, not unique to SM. #hcsmanz
9:17 am ben_hr: RT @hiablog: RT @hcsmanz: topic tonight is Using social media in crisis/disaster situations – opportunities and lessons. #hcsmanz
9:17 am chemosabe: @hughstephens that should have been “hang on” no “hang” sorry #hcsmanz
9:17 am BiteTheDust: @hiablog I liked their series of mythbusters and news first to soc media linked to statements on deaths etc was terrific #hcsmanz
9:17 am lewismal: @chemosabe Eg Twitter reports roads closed, or tweeppics or youtubes very useful intelligence for authorities plus media. #hcsmanz
9:18 am andrewspong: On this topic, see ‘Twitter in the ER: a dangerous novelty, or a practical tool?’ Context & convo here:http://b.qr.ae/e3AVq1 #hcsmanz
9:18 am hughstephens: @lewismal tweetpics v useful for media especially – better than using the same stock footage 24/7 & more up to date #hcsmanz
9:18 am hcsmanz: @andrewspong Welcome! Lovely to have an #hcsmeu colleague drop by πŸ™‚ #hcsmanz
9:19 am chemosabe: RT @lewismal: @chemosabe Eg Twitter reports roads closed – agree these were great. #hcsmanz
9:19 am drmarcustan: The prob with FB is that it’s a closed network. It’s not as easy to do mass broadcast as Twitter IMHO. #hcsmanz
9:19 am Polyquats: @BiteTheDust yes, the mythbuster was particularly useful #hcsmanz
9:19 am lewismal: I think the ABC and commerical media needed to publicize useful hashtags to get the most out of twitter #hcsmanz
9:19 am BiteTheDust: RT @drmarcustan: The prob with FB is that it’s a closed network. It’s not as easy to do mass broadcast as Twitter IMHO. #hcsmanz
9:20 am drmarcustan: The #000QLD hashtag should be used responsibly just like with 000 to avoid the rubbish that was reported #hcsmanz
9:20 am hughstephens: agree RT @lewismal: I think the ABC and commerical media needed to publicize useful hashtags to get the most out of twitter #hcsmanz
9:20 am Cyn_Xu: Hi all! Joining the discussion grp for the 1st time ever. Hope to connect with u more frequently over the coming months. #hcsmanz
9:21 am chemosabe: was good fb post last night from QARDDS re: asbestos risk with clean up… first media use tonight on 9news #hcsmanz
9:21 am hughstephens: welcome RT @Cyn_Xu: Hi all! Joining the discussion gp for the 1st time. Hope to connect more frequently over the coming months. #hcsmanz
9:21 am lewismal: I lost my internet several times and lost mobile phone coverage for several days but twitter and links to other pages highly useful #hcsmanz
9:21 am hcsmanz: so as @drmarcustan suggested would a emerg services designated hashtags work better? #hcsmanz
9:21 am Polyquats: @hughstephens speaking of the footage, it wld be good if it was date & time stamped by networks so we knew what was new/current #hcsmanz
9:22 am ej_butler: #hcsmanz My observation the other day on coverage of a Crisis through Social Media http://j.mp/h94aUv
9:22 am omowizard: Hi y’all. Heather, clinician, informatician joining late #hcsmanz
9:22 am BiteTheDust: welcome @Cyn_Xu good to have you join us #hcsmanz
9:22 am healthgist: http://j.mp/gYwLlK ? @omowizard Hi y’all. Heather, clinician, informatician joining late #hcsmanz
9:22 am hiablog: Stories of SM being used to contact family following Haiti & Chile earthquakes n 2010 when phones weren’t working immed after. #hcsmanz
9:22 am chemosabe: @Cyn_Xu thanks for joining…enjoying ur recipes on a side note #hcsmanz
9:22 am BiteTheDust: RT @ej_butler: #hcsmanz My observation the other day on coverage of a Crisis through Social Mediahttp://j.mp/h94aUv
9:22 am andrewspong: RT @Cyn_Xu: Hi all! Joining the discussion grp for the 1st time ever. Hope to connect with u more frequently over the coming months. #hcsmanz
9:23 am lewismal: Do we need law prohibiting spreading false info in disaster situation via social media or via talkback radio? #hcsmanz
9:23 am hcsmanz: how would you identify these sources of truth @ej_butler ? #hcsmanz
9:23 am omowizard: I saw @brisbanecityqld asking for specific assistance for individuals & then tweeting how the issue was resolved #powerful #hcsmanz
9:24 am BiteTheDust: RT @omowizard: I saw @brisbanecityqld asking for specific assistance for individuals & then tweeting how the issue was resolved #powerful #hcsmanz
9:24 am chemosabe: personally found twitter most useful method to keep my os friends updated.., and lots of support #hcsmanz
9:24 am Polyquats: @lewismal the SM equivalent of fire in a crowded theatre? Sometimes wrong info is well intended, but if malicious… #hcsmanz
9:24 am hughstephens: @andrewspong agree fb is ‘where the ppl are’ but @drmarcustan is right re significant limitations #hcsmanz
9:24 am drmarcustan: @andrewspong I meant closed in the sense that unlike hashtags you need to approve who ur friends on FB #hcsmanz
9:24 am hughstephens: difficult ANYWHERE on the internet… RT @hcsmanz: how would you identify these sources of truth @ej_butler ? #hcsmanz
9:25 am andrewspong: @drmarcustan Ultimately, diff ppl prefer diff networks. One solution cd be using broad-network auto-posting via @Posterous or equiv #hcsmanz
9:25 am Draxford: Twitter & FB useful for resilience – websites can go down quick under weight of traffic in crisis situation #hcsmanz #hcsmeu
9:25 am hughstephens: RT @Polyquats: @hughstephens speaking of the footage, it wld be good if it was date & time stamped by networks so we knew what was new/current #hcsmanz
9:25 am tweetingtechno: New here. In public awareness for new technologies. Try to mention risks + benefits. If I’d known earlier about this I’d be sober. #hcsmanz
9:25 am hcsmanz: how would healthcare services use social media in a disaster situation? I didn’t see much used. #hcsmanz
9:26 am BiteTheDust: RT @Draxford: Twitter & FB useful for resilience – websites can go down quick under weight of traffic in crisis situation #hcsmanz #hcsmeu
9:26 am Polyquats: You didn’t need to ‘friend’ QPSMedia to follow them on FB, the page was available to everyone #hcsmanz
9:26 am lewismal: FB has been useful for finding out about family/friends/colleagues @ getting word out We we OK. SM helps everyones mental health #hcsmanz
9:27 am outbackdeb: In floods, Twitter was relevant if followed specific feeds. Otherwise important msgs lost in the volume. But high voyeuristic value #hcsmanz
9:27 am andrewspong: @drmarcustan @hughstephens Understood, & in full agreement. More on @Posterous Autopost idea here: http://bit.ly/eJlOOr #hcsmanz
9:27 am Polyquats: @hcsmanz We have a lot to learn from QPSMedia. It would have been useful for things like boil water alerts #hcsmanz
9:27 am tweetingtechno: Qld Police media did sterling job, to the surprise of many. #hcsmanz
9:27 am lewismal: In few more years more smart phones and savvy users will be out there. #hcsmanz
9:27 am ej_butler: #hcsmanz I was offered this link by @tweetsmarter – “But Twitter Said So! (3½ ways to verify your Twitter News)” http://bit.ly/dHJ1Ay
9:28 am CollectiveAct: Health Care & Social Media Chat – Australia/NZ: Collective Action http://t.co/Yhv4Pfv u can use this page to promote this chat #hcsmanz
9:28 am chemosabe: haven’t seen an @qldhealth post in almost 2 years! #hcsmanz
9:29 am lewismal: @Polyquats I agree. Rumours that main dam was going to fail had to be squashed several times by gov media. #hcsmanz
9:29 am CollectiveAct: Sorry I’m late to #hcsmanz was out jogging.
9:29 am omowizard: Trying to find a link to a tweet from a few weeks ago in ?Haiti crisis. Re structured tweets used to match needs w solutions #hcsmanz
9:30 am Polyquats: @chemosabe yes, shameful, really. Will have to work on that once the crisis is over. #hcsmanz
9:30 am chemosabe: @CollectiveAct skite #hcsmanz
9:30 am ej_butler: #hcsmanz can be difficult if even usually “reputable” sources (eg Media) are wrong. Real-time Social Media has been overwhelming.
9:31 am hiablog: @andrewspong I’m imagining something like WUPHF from The Office TV show πŸ™‚ http://bit.ly/i7VpQe#hcsmanz
9:31 am drmarcustan: @Polyquats limitation is that it is purely QLD police. Benefit of a common hashtag is that other emergency services can coordinate #hcsmanz
9:31 am lewismal: Interistesting to note this QLD health public health update on floods went out via police twitterhttp://on.fb.me/eNmbex #hcsmanz
9:31 am chemosabe: @Polyquats so ur “in town” r u Janet? #hcsmanz
9:31 am hcsmanz: RT @Polyquats: @hcsmanz We have a lot to learn from QPSMedia. It would have been useful for things like boil water alerts #hcsmanz
9:31 am BiteTheDust: beneift I found was not to hard to see the authoritive sources start on FB and Twitter, follow for the crisis #hcsmanz
9:32 am freocookster: RT @drmarcustan: Hi everyone I’m a medico in Perth with an interest in health innovation & IT #hcsmanz
9:32 am hiablog: @Polyquats Yes, integration between health, police, etc not just in disaster management plans, but also in SM/comms strategies. #hcsmanz
9:32 am lewismal: If someone says something false on SM or on Talkback radio, ppl correct it fast and strong. #hcsmanz
9:32 am CollectiveAct: @chemosabe couch25k finally got us jogging. Has app for Android. #hcsmanz
9:33 am hughstephens: RT @hiablog: @Polyquats Yes, integration between health, police, etc not just in disaster management plans, but also in SM/comms strategies. #hcsmanz
9:33 am hiablog: RT @lewismal: Interistesting this QLD health public health update on floods went out via police twitterhttp://on.fb.me/eNmbex #hcsmanz
9:33 am hughstephens: RT @lewismal: If someone says something false on SM or on Talkback radio, ppl correct it fast and strong. #hcsmanz
9:33 am BiteTheDust: should basic health info that needs to be repeated best coming out through the police feed or should anhealth feed also be set up? #hcsmanz
9:33 am chemosabe: @lewismal hadn’t seen that Mal, maybe we need an @qhmedia too or and @qesmedia? #hcsmanz
9:33 am Cyn_Xu: I believe in benefit of common #hashtags that bcome promotd as worldwide trends helpful 2 alert o/s members eg #qldfloods #hcsmanz
9:34 am chemosabe: @CollectiveAct I grabbed @endomondo myself…still not running though! #hcsmanz
9:35 am tweetingtechno: #hcsmanz I gather Aust Dep’t Health is srsly looking into social media in pandemic preparation. Impression from job interview.
9:35 am Cyn_Xu: @BiteTheDust How far out bush are u Robbo? #hcsmanz
9:35 am lewismal: I noticed some trolls comments on this dramatic youtube of the #toowoomba flood -called it fake ppl.http://bit.ly/dNlmpv #hcsmanz
9:35 am BiteTheDust: that was a lot of info put out at once on health by Qld police. Was ithe message repeated on SM? #hcsmanz
9:35 am hiablog: The ABC’s social media initiatives during #qldfloods warrants mentioning #hcsmanz /ping @pinglo@rod3000
9:35 am CollectiveAct: There’s also the ACCC #safesummer campaign http://collectiveaction.com.au/events/896 #hcsmanz
9:35 am Polyquats: There was some advantage in having all the info through a single source like QPSMedia. Other depts could have fed them stuff better #hcsmanz
9:36 am HumanistExec: RT @ej_butler: #hcsmanz I was offered this link by @tweetsmarter – “But Twitter Said So! (3½ ways to verify your Twitter News)” http://bit.ly/dHJ1Ay
9:36 am CollectiveAct: @chemosabe I’m doing it with 20yo son who has asthma and never done anything like this before. #hcsmanz
9:37 am chemosabe: @Polyquats don’t disagree would just make more sense for it to be Emerg Services I think than QPS? #hcsmanz
9:37 am hiablog: Relevant story on Crikey: “How Twitter is mapping the flood crisis ? and whether you can trust it”http://bit.ly/hsuMzq #hcsmanz
9:37 am BiteTheDust: @Cyn_Xu 1000km from Alice Springs or Kalgoorlie #hcsmanz
9:38 am chemosabe: @CollectiveAct lol – go the gen y huh! #hcsmanz
9:38 am BiteTheDust: @hiablog I didn’t really like the flood maps. Locations on the maps seemed a bit out in some cases #hcsmanz
9:38 am hughstephens: @polyquats @chemosabe does emerg services in AUS have a twitter acct? or fb? #hcsmanz
9:38 am chemosabe: @CollectiveAct is it helping his asthma… r u setting goals for improvement? #hcsmanz
9:38 am hiablog: RT @ej_butler: #hcsmanz But Twitter Said So! (3½ ways to verify your Twitter News) http://bit.ly/dHJ1Ay
9:38 am Polyquats: @tweetingtechno they have a twitter account @HealthAgeingAU #hcsmanz
9:39 am hiablog: RT @Polyquats: There was some advantage in having all the info through a single source like QPSMedia. Other depts could have fed them stuff better #hcsmanz
9:39 am Cyn_Xu: @BiteTheDust What do u find the effect of Twitter vs FB 2 b in ur local area re: local alerts? #hcsmanz
9:39 am Polyquats: @hiablog mmm, wonder where that suggestion came from #hcsmanz
9:39 am hiablog: @Polyquats Agreed – central announcements very useful. Single credible source. #hcsmanz
9:40 am BiteTheDust: @Cyn_Xu soc media is only beneficial in cities in Australia at moment. one community in 250000sqkms has mobile phone coverage here #hcsmanz
9:40 am chemosabe: @Polyquats didn’t c anything out of them though, and now that 5 states are involved maybe they should get active #hcsmanz
9:40 am hiablog: @BiteTheDust Let them know – they need to hear. /cc @pinglo #hcsmanz
9:40 am CollectiveAct: @chemosabe it is his first experience with managing his asthma himself since he hasn’t had symptoms for quite a while. #hcsmanz
9:41 am CollectiveAct: @chemosabe managing his own conditions is an important point in his life/development #hcsmanz
9:41 am hcsmanz: Australia has limited mobile phone coverage in rural remote areas and I don’t think SM would be as beneficial. #hcsmanz
9:41 am hcsmanz: Lockyer valley for instance had mobile phone towers washed away #hcsmanz
9:41 am drmarcustan: @Cyn_Xu prob with common hashtag like #qldfloods for crisis use is filtering out general commentary from info broadcast & feedback #hcsmanz
9:42 am CollectiveAct: @BiteTheDust @Cyn_Xu I guess the NBN is supposed to change that – eventually? #hcsmanz
9:42 am tweetingtechno: @hcsmanz Good point. And that’s even without factoring in Vodafone. #hcsmanz
9:42 am Cyn_Xu: @BiteTheDust Fair enough. I suspected as much. Hence the limitations of social media vs geographical location & accessibility #hcsmanz
9:43 am chemosabe: @CollectiveAct for sure good on u for supporting him to do it tho! #hcsmanz
9:43 am BiteTheDust: @CollectiveAct still need commercial return on putting up mobile phone towers #hcsmanz
9:43 am BiteTheDust: RT @tweetingtechno: @hcsmanz Good point. And that’s even without factoring in Vodafone. #hcsmanz
9:43 am Cyn_Xu: @drmarcustan Good point. I hadn’t considered that. Is that what u meant by proposing emergency specific hashtags? #qldfloods #hcsmanz
9:44 am chemosabe: must admit I was guilty of using the qldflood # for commentary, as are we all right now! #hcsmanz
9:44 am hiablog: @BiteTheDust Not sure. Compelling reasons to have central source. Also health can prioritise different stuff, mixed messages? #hcsmanz
9:44 am Cyn_Xu: @CollectiveAct @BiteTheDust Not holding my breath on that one. #hcsmanz
9:44 am andrewspong: @hcsmanz great to follow the #hcsmanz convo today πŸ™‚ @bitethedust #breakfast
9:44 am hiablog: RT @ej_butler: #hcsmanz can be difficult if even usually “reputable” sources (eg Media) are wrong. Real-time Social Media has been overwhelming.
9:45 am hcsmanz: we all used the #qldflood tag for converation. should authorities tried to set up “official” hashtag or it would be used for chat? #hcsmanz
9:46 am drmarcustan: @Cyn_Xu yes each state has a recognized 000 service which is why in QLD #000QLD would make sense as the automatic default #hcsmanz
9:46 am hughstephens: @hcsmanz even if authorities set up ‘official’ hashtag it would be flooded with chat anyway. not to mention spam if popular topic! #hcsmanz
9:46 am hiablog: @tweetingtechno #vodafail in a crisis – please no! #hcsmanz
9:46 am chemosabe: heard dropping tolls on roads via twitter b4 media announced #hcsmanz
9:46 am hcsmanz: RT @hughstephens: @hcsmanz even if authorities set up ‘official’ hashtag it would be flooded with chat anyway. not to mention spam if popular topic! #hcsmanz
9:46 am CollectiveAct: @Cyn_Xu @BiteTheDust no but I was just thinking that isolated people have the most to gain from internet when made available #hcsmanz
9:46 am Polyquats: Probably better to have an account, like @QPSMedia so you know to trust the source. keep # for chatter #hcsmanz
9:48 am hcsmanz: with 15mins to go could social media worked any better or was this a great use for it’s first crisis in Australia? #hcsmanz
9:48 am Cyn_Xu: @CollectiveAct @BiteTheDust I strongly agree. In particular in alerting the rest of the nation to emergencies #hcsmanz
9:48 am chemosabe: had one friend that was tweeting a paraphrase of the press conf and bulletins (from Cairns)…became annoying! #hcsmanz
9:49 am drmarcustan: @hcsmanz guess rural/remote areas without mobile/Internet access will hv 2 rely on crystal wireless & carrier Pidgeon/goanna πŸ™‚ #hcsmanz
9:49 am ej_butler: #hcsmanz several other challenges I noticed – loss of power and overloading of websites due to demand.
9:49 am BiteTheDust: @CollectiveAct I agree. we have fibre loop out here but a break in NT or SA cuts us off. A storm in Newcastle disrupts satellite #hcsmanz
9:49 am Polyquats: I think it worked very well, apart from the annoying overuse of RT Better RT etiquette needed. #hcsmanz
9:49 am hughstephens: RT @hcsmanz: with 15mins to go could social media worked any better or was this a great use for it’s first crisis in Australia? #hcsmanz
9:49 am ej_butler: @chemosabe it’s the age of the citizen journalist #hcsmanz
9:50 am BiteTheDust: @Polyquats poor RT etiquette due to many new people joining Twitter to get updates? #hcsmanz
9:50 am hiablog: Yes – have 112 memorised! RT @BiteTheDust: ?Vodafone out & giving 000 numbr but noone was mentning 112 which grabs working network #hcsmanz
9:50 am hughstephens: very true. great part of SoMe RT @ej_butler: @chemosabe it’s the age of the citizen journalist #hcsmanz
9:50 am chemosabe: personally believe that sm was as well used in the floods and that a lot will be improved by the next disaster or ph event #hcsmanz
9:50 am BiteTheDust: @drmarcustan yeah that’s right. Forget about us! :0 #hcsmanz
9:50 am Cyn_Xu: @Polyquats I apologise – missed the earlier parts of the discussion. Issue re RT? Overloading the feed? #hcsmanz
9:50 am Polyquats: I don’t mind people tweeting press ocnferences, can’t always get to see them live. #hcsmanz
9:51 am hughstephens: #hcsmanz social media key in disseminating information as discussed. Will continue to improve in future as uptake increases.
9:51 am chemosabe: @ej_butler I know, it was prob a personality and righteousness thing really that was upsetting me! #hcsmanz
9:52 am ej_butler: #hcsmanz personally don’t often get to watch/listen to news or read paper so Social Media helpful to me to find out breaking issues
9:52 am Polyquats: @Cyn_Xu Lots of RTs of the same msg on the qldflood # – saw 15 in a few seconds at one time, Tweet was wrong too #hcsmanz
9:52 am hcsmanz: @Polyquats Please explain further RT: better RT etiquette required. #hcsmanz
9:52 am drmarcustan: RT @BiteTheDust: I think SM came of age & showed us benefits due to the police SM crew. Others will be going to learn from them #hcsmanz
9:53 am CollectiveAct: @ej_butler but the response was swift with a second url being circulated for the volunteering qld rego form #hcsmanz
9:54 am Polyquats: @hcsmanz everyone was RT the same message, with the #. Long stream of the same msg, hard to find new tweets. #hcsmanz
9:55 am CollectiveAct: I had to correct a few people on calls for help which had already been dealt with but I thought that was ok #hcsmanz
9:55 am chemosabe: def think that @qpsmedia needs 2 b +ly acknowledged for role they played in this. was following them prior, but they came into own. #hcsmanz
9:55 am ej_butler: @CollectiveAct true, but that wasn’t the only overloaded site – Energex, 131940 and Brisbane City Council websites all had issues #hcsmanz
9:55 am BiteTheDust: interesting to see if emergency services tried to identify areas of need that might have been overlooked except for tweets #hcsmanz
9:55 am drmarcustan: As a central coordinating point #000QLD would also be used as a pure feed by Emergency services to public not as public convo tool #hcsmanz
9:55 am Cyn_Xu: @Polyquats While I can understand it being annoying, it does help 2 alert those with v small follower/following numbers #hcsmanz
9:56 am Polyquats: @NutritionGurus so remove the #. Tweet I’m referring to was the very annoying ‘size of France & Germany’ #hcsmanz
9:56 am ej_butler: @chemosabe agree, @qpsmedia did a great job – particularly with #mythbuster postings to counter misinformation #hcsmanz
9:57 am hcsmanz: SM feeds worked well and FB could handle the hits but it seems many firms need to upgrade their online capabilities ? #hcsmanz
9:57 am Cyn_Xu: @drmarcustan My only concern is the lack of recognition of significance of emergency #hashtags & they would be used 4 convos #hcsmanz
9:57 am CollectiveAct: @ej_butler yes, that’s true. SM could have been useful there? #hcsmanz
9:58 am drmarcustan: Agree ++ RT @chemosabe: def think that @qpsmedia needs 2 b +ly acknowledged for role they played in this #hcsmanz
9:58 am chemosabe: @ej_butler 1 of my pt’s was just repeating something they saw on tv, as I was reading mythbuster on twitter. useful #hcsmanz
9:58 am BiteTheDust: @Polyquats use of filters could remove those terms from your feed dpending on twitter client used #hcsmanz
9:58 am ej_butler: .@hcsmanz one of the benefits of the Social Media sites is that they are offshore/cloud based – already scaled for large loads #hcsmanz
9:58 am Cyn_Xu: @Polyquats Oh yeah, I got that too . Fair enough call on that part. #hcsmanz
9:59 am Polyquats: @drmarcustan yes, they definitely need some positive feedback and reinforcement #hcsmanz
10:00 am ej_butler: .@hcsmanz not only upgrade capabilities to handle load but maybe also consider “light”/mobile versions during peak loads? #hcsmanz
10:00 am Polyquats: @BiteTheDust yes, maybe I should rethink my twitter paltform. I use Echofon on the mac at home, but stuck with web platform at work #hcsmanz
10:00 am drmarcustan: @Cyn_Xu but it’s a start! Imagine re-educating for anything else other than 000 which is widely accepted in Oz u don’t mess with #hcsmanz
10:01 am hughstephens: #hcsmanz have 2 be off – great chat. look forward to next week. Assume any suggestions for topics should go to @hcsmanz. πŸ™‚
10:01 am hcsmanz: thanks everyone. That hour flew past. The #hcsmanz chat has officially ended for tonight. Please keep using the hashtag through week
10:01 am ej_butler: @CollectiveAct yes, it was – that’s where the use of Social Media by these organisations shined #hcsmanz
10:01 am hughstephens: @Polyquats @BiteTheDust tweetdeck now available as a Chrome extension if you use chrome @ work #hcsmanz. Great client.
10:01 am BiteTheDust: @ej_butler I forgot to start a capture of chat tonight and links..did you? #hcsmanz
10:01 am Cyn_Xu: @drmarcustan I wholeheartedly agree. I think with adequate education through sm of their significance, respect may be obtained #hcsmanz
10:02 am chemosabe: @drmarcustan like all the confusion created by os 911 reality programs! #hcsmanz
10:02 am BiteTheDust: @Cyn_Xu @drmarcustan UHF and HF radios all work with emergency frequencies that everyone respects. #hcsmanz
10:02 am Cyn_Xu: @hughstephens C u nxt wk! #hcsmanz
10:03 am drmarcustan: Lol yeah πŸ™‚ RT @chemosabe: like all the confusion created by os 911 reality programs! #hcsmanz
10:03 am chemosabe: @hcsmanz wow ur a good or strict time keeper, they often run over in #rnchat and #hcsm… lol #hcsmanz
10:04 am Thinkbirth: #hcsmanz thanks for discussion. I learnt a lot. I really appreciated everyone’s viewpoint & experience. Much to think about. Thanks Night!

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